Our products

Terms and Conditions

1. Introduction

69lab.si online shop is managed by Viking retail LTD, hereinafter referred to as the provider. The user is a person who uses our system, i.e. the buyer in the online shop, hereinafter referred to as the buyer. General terms and conditions address the operation of 69lab.com online shop, the rights of buyers and the business relationship between the provider and the buyer.

2. Order

After submitting the order, the buyer will receive a confirmation about the order to their e-mail address or via SMS to their mobile phone within 24 hours. Cancellations of the order can be made within two hours after submitting the order to the provider’s e-mail address info@69lab.com. If the buyer does not cancel the order within the agreed time, the contract between the buyer and the provider about purchasing goods shall be considered final. The contract (order) is kept in electronic form at the provider’s server. They buyer can access it by sending an e-mail to the provider at info@69lab.com.

3. Time and place of delivery

The provider prepare packages and send the product in the agreed time. If the order is placed on a working day by 12.00, the package is sent on the same day. If the order is placed after 12.00, the package is sent on the next working day. Packages usually take 2 to 6 days to arrive. The maximum delivery time for our couriers (GLS, Postal Services) throughout the EU is 7 days. If the buyer does not receive the package within 7 working days after placing the order, the buyer must notify us.

4. Delivery costs

Delivery costs are 4 EUR. Delivery is free for all orders worth over 60 euros.

5. Payment

Our customers usually pay by credit card through the PayPal system. PayPal is an internet payment provider that facilitates payment with VISA, Mastercard and other credit cards that is 100% secure for the buyer.
Payment can also be made to the seller’s bank account by pro forma invoice. The package is sent only after the payment has been made in full and the money is in the seller’s bank account.

6. Order cancellations

Any cancellation must be made by the buyer within 2 hours after submitting the order to the provider’s e-mail address. If the buyer does not cancel their order within the agreed time, the contract between the buyer and the provider about purchasing goods shall be considered final. The contract (order) is kept in electronic form at the provider’s server. They buyer can access it by sending an e-mail to the provider at info@69lab.com.

7.The right to withdraw from the purchase and the return of good in accordance with the Consumer Protection Act

A guarantee in accordance with the Consumer Protection Act applies to products bought from the 69lab online shop. Under this Act, the buyer has the right to notify the seller that he/she is withdrawing from the contract in 14 days after receiving the goods. No reasons have to be given. However, the buyer must also return the goods to the seller’s address undamaged and in unchanged quantity (the same as when the goods were received) within 30 days at the latest of submitting the message about withdrawing from the contract. The return of the goods received without notification within 14 days after collecting the goods is considered to be notification of withdrawal from the contract. The seller must return the payment for purchase and any other payments within 30 days at the latest after receiving notification of withdrawal from the contract.

8. Money-back guarantee

The seller offers a money-back-guarantee if the buyer is not satisfied with a product which has already been used. The guarantee is claimed simply and discretely, with no questions asked. The buyer’s only obligation is to notify the seller about the complaint within 30 days of purchase by sending an e-mail to info@69lab.com, and returning the purchased goods at their own expense. The cost of the purchase price will be refunded in full.

9. Prices

All prices are in euros and do include value added tax. The offer is subject to availability.

10. Liability

Information published on the web site 69 lab provides only general information and cannot substitute a visit to the doctor. If you believe that you need medical attention, contact your GP or appropriate medical facility.
The provider is not responsible for information in customer feedback and testimonials and is absolved from any liability arising from information included in the testimonials. The provider reserves the right to modify terms and conditions at any time regardless of the reason and without prior warning.

11. Data protection

The provider is committed to permanently protect all personal data of the user in accordance with the Personal Data Protection Act. The provider will use the information only to carry out the order (sending informative material, offers and invoices) and other necessary communication. The users’ information will never be forwarded to unauthorised third parties.

12. Complaints and disputes

The provider complies with the applicable legislation on consumer protection and is obliged to establish an efficient system of processing customer complaints. In case of problems the buyer can refer to the provider via telephone, e-mail or by writing the address of the company. The provider will confirm the receipt of the complaint in five working days and notify the buyer of further proceedings. The provider will endeavour to settle any possible disputes amicably to the best of its abilities.


Viking Retail LTD
Frejgatan 13
11479 Stockholm
Sweden

Testimonials (pictures are symbolic)
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